Random Video Chat FAQ and Help

ShagleCall is an online platform that connects available users for direct one-to-one video conversations.

Start matching and the service searches for another available user. When a match is found, both people can begin a live conversation.

The random matching experience connects users based on availability rather than requiring profile selection first.

The core random matching experience is designed for direct 1v1 video conversations.

Yes. Use Next whenever you do not want to continue the current conversation.

No. Continue only while both people want to talk.

A match may end because the other person left, selected Next, lost connection or became unavailable.

Eligible new users receive a limited number of free match credits.

No. The initial free matches are limited.

The current amount should be displayed in the product or promotion.

The service displays available options for continuing or ending the session.

No. Promotional credits have no cash value.

The offer may be restricted to eligible new users and protected against repeated use.

Check browser permission, operating-system permission, whether another application is using the camera and whether the device recognises it.

Confirm microphone permission, check the selected microphone, remove mute and close other applications using audio input.

Lighting, camera quality, network conditions or a dirty camera lens may affect clarity.

Yes. Headphones may improve audio and reduce echo.

The service is designed for supported mobile and desktop browsers, although performance depends on the device and connection.

Network conditions and device performance can create delay.

It is a direct one-to-one format, but users should still protect personal information and consider what appears on camera.

No. Live video shows what your camera captures.

Avoid passwords, banking details, security codes, identity documents and exact private addresses.

The platform should not claim that external recording is impossible. Avoid displaying anything you would not want captured.

Leave, use Next and apply block or report controls when appropriate.

The matching flow is designed to begin without long profile browsing.

Access may be restricted for rule violations, suspected abuse, fraud prevention, security concerns or legal requirements.

Creating another account to bypass enforcement may violate the Terms of Service.

Visit the contact page to reach ShagleCall support.

No. Never send your password or one-time security code.